Refund policy
30-Day Return & Refund Policy
At WORLIQUE, we want you to be satisfied with your purchase. We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Return Eligibility
To be eligible for a return, your item must be in the same condition that you received it, unused, with all original accessories and packaging. You will also need your receipt or proof of purchase.
To request a return, please contact us at paulo.rosa.lima55@gmail.com before sending any product back.
If your return is accepted, we will provide you with instructions on how and where to send your package. Please do not return products to the address shown on the original shipping package. Items returned without first requesting authorization may not be accepted.
Return shipping costs may vary depending on the reason for the return. If the product is defective, damaged, or incorrect, we will review the case and provide appropriate instructions. For returns related to a change of mind or other non-defect reasons, return shipping costs may be the responsibility of the customer where permitted by applicable law.
Damages and Issues
Please inspect your order when it arrives. If your item is defective, damaged, or you receive the wrong product, contact us as soon as possible so we can evaluate the issue and provide an appropriate solution.
To help us resolve the issue quickly, we may request photos or videos showing the product, packaging, shipping label, or damage.
Exceptions / Non-Returnable Items
Certain products may not be eligible for return for health, hygiene, safety, or other reasons. Personalized or custom-made products, perishable goods, hazardous materials, flammable liquids or gases, and gift cards are generally non-returnable.
If you have questions about whether a specific product is eligible for return, please contact us before initiating a return.
Exchanges
If you would like a different product, please contact us first. Depending on the circumstances, the fastest option may be to return the eligible item and place a new order after the return has been approved.
Refunds
Once we receive and inspect an approved return, we will notify you whether the refund has been approved.
If approved, the refund will be issued to your original payment method. Please allow your bank or credit card provider additional time to process and post the refund to your account.
Original shipping charges, if any, are generally non-refundable unless the return is due to an error on our part or otherwise required by applicable law.
If you have not received an approved refund after a reasonable processing period, please contact us at paulo.rosa.lima55@gmail.com.
Contact Us
For questions regarding returns or refunds, please contact:
WORLIQUE
Email: paulo.rosa.lima55@gmail.com